Global Insurance Fraud Summit91Global Insurance Fraud Summit ​ As part of the Global Insurance Fraud Summit, Dr. Mohammed AlSuliman, Chief Executive Officer at Najm Insurance Services, talked about the motor insurance sector in the Kingdom and Najm's role in enhancing the industry through the technologies Najm uses to enable innovative anti-fraud solutions. "At Najm, we are keen to enhance our capabilities in combating fraud, and we have developed these capabilities by enhancing our digital capabilities and data analysis based on artificial intelligence techniques that will achieve a qualitative leap in the Kingdom." ​ 11/16/2021 8:00:00 AM
Najm organizes breast cancer awareness and free testing campaign93Najm organizes breast cancer awareness and free testing campaign ​ In line with its employee empowerment strategy aiming to offer an exemplary workplace with the highest standards, Najm for Insurance Services launched an internal health campaign aiming to raise awareness on the risks of breast cancer among its female staff who form a crucial component of its human capital. The campaign came in parallel with World Breast Cancer Awareness Month which coincides with October of every year. The campaign encompassed the distribution of a number of awareness publications in addition to free preliminary testing in cooperation with the Ministry of Health at the company’s self-service center to check for any breast cancer symptoms. The campaign also featured a series of lectures and awareness sessions that highlighted stories of breast cancer survivors and their healing journeys. This effort complements numerous women empowerment initiatives organized by Najm, which makes the company one of the top employers for female talents in Saudi Arabia across various positions from field to office jobs. Najm does not limit hiring women based on quantity but also appoints them within various positions, with women currently holding 24% of its office-based jobs, making Najm a pioneer within the insurance sector in this regard. Those results testify to the growing role of women at Najm, which fulfils the directives of Saudi Vision 2030 pertaining to women empowerment and its targets to raise the percentage of women in the workforce from 22% to 30% by 2030 ​ 11/7/2021 7:00:00 AM
Najm upgrades its skills to detect insurance fraud80Najm upgrades its skills to detect insurance fraud ​ Najm for Insurance Services is participating in the SAS Global Forum 2019, an international platform showcasing the latest technologies from the artificial intelligence sector, including technologies used to uncover and detect fraud, which is taking place between the 21st to the 23rd of October in Milan, Italy. The event is organized by SAS, a leading global entity in the field of business intelligence and artificial intelligence analysis, and the largest global independent source for data analysis software and services. Najm’s participation in this remarkable event comes alongside some of the world’s leading technology and artificial intelligence companies from around the world, highlighting its keenness to be present at leading global events and activations to keep abreast of the latest technologies with the potential to enhance its digital capabilities and offerings and better serve its clients. Najm is particularly keen on enhancing its operational fraud detection and combat processes and promoting awareness regarding its risks. The event also offers an opportunity for Najm to exchange knowledge with some of the world’s top innovative companies and service providers such as SAS, in addition to explore new best practices adopted in developed countries to further promote its cooperation efforts with such entities, similar to an earlier cooperation agreement signed with SAS aiming to benefit from its expertise in detecting and limiting fraud within insurance claims. On this occasion, Najm’s CEO Dr, Mohammad Al Suliman who attended the event reiterated the significance of Najm’s partnership with SAS which had resulted in improved levels of fraud detection and faster claim responses, alongside enhanced awareness that aim to organize the submission of claims from clients by adopting a proactive approach and utilizing the latest data analysis technologies to detect and halt fraud attempts. He added that SAS has achieved automation in defining patterns of insurance claims at Najm, complementing current manual procedures that seek to detect fraud cases through automatic behavioral responses and risk assessment activities. Najm had developed a vigorous plan to detect and combat fraud, through which it was able to detect around 4500 fraud cases valued at around 47.8 million riyals. Moreover, between the beginning of 2018 and up until August 2019, 24 thousand cases were identified as suspected fraud cases. Najm combats fraud through an integrated team of well-trained staff members and is expected to complete its comprehensive anti-fraud system within the next two years. ​​ 10/19/2021 7:00:00 AM
Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO92Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO ​ The Global Economics magazine has awarded Najm for Insurance Services the Most Innovative Mobile App accolade and named its CEO Dr. Mohammad AlSuliman the Best Emerging CEO in the Insurance Sector. The latest tributes have been added to Najm’s stellar record of global and regional recognition and stand to confirm its pioneering role in ameliorating motor insurance services across the Kingdom of Saudi Arabia. Najm App has been awarded as the Most Innovative Mobile App based on a set of standards that evaluated the creativity and innovation of the concept as well as the design, implementation, and content. Further, the criteria studied the app’s impact on the target and its capacity to facilitate consumers’ access to insurance services. Through its user-friendly interface, Najm App enables customers to enjoy an array of Najm’s main services with utmost convenience and ease, eliminating the need to be physically present at the branch, or long waits for accident surveyors to arrive on site. In parallel, the UK-based publication selected Najm’s CEO for the Best Emerging CEO in the Insurance Sector award following a thorough criteria in view of leadership aptitude, vision, performance and impact on a company-level and an industry-level. The criteria recognized the CEO gravitas and the beacon of excellence components, celebrating the CEO’s seriousness of purpose and leadership effectiveness in fostering a positive and supportive work environment and encouraging employee engagement. The award also weighed external factors with a focus on industry-level achievements and the ability to create customer and shareholder value. Commenting on the accolades, Najm’s CEO Dr. Mohammad AlSuliman stated “These fresh accolades are a true testament to the impact Najm has had on the Saudi insurance industry which also confirms the success of Najm’s strategy (BASE) in offering a winning combination of solutions for all counterparts within the motor insurance ecosystem. Coming from a globally renowned entity as Global Economics Group, these awards will push Najm’s family, staff and leadership, to continue to work towards our ultimate vision of elevating the level of insurance services across the Kingdom through more digitalization.” In parallel, Dr. AlSuliman attributed Najm’s success as a work environment to the Company’s vision that capitalizes on the human element as a basic pillar for successful operations, as well as the proactive contribution of each member of Najm family. Najm’s digitalization plan, outlined throughout its flagship strategy ‘BASE’, ensures the Company’s full commitment to efficiently contribute to Saudi Vision 2030’s digital transformation targets, as well as its economic diversification objectives. Dr. AlSuliman added “Najm strives to be a digital pioneer and key contributor to those goals by adopting automation throughout its operations seeking to enrich insurance services Kingdom-wide.” These new accolades are added to several other awards Najm has earned in recognition of its achievements and distinguished performance over the past few years, including the recent multiple awards for “Best CSR Insurance Company” and “Excellence in Innovative Operational Implementation” in the Kingdom of Saudi Arabia for 2021 from the leading UK-based Global Brands Magazine. Throughout 2020, Najm expanded its digital infrastructure promoting its digital readiness, mainly through developing an Uptime Institute-certified Tier 3 Data Centre ​​ 10/4/2021 7:00:00 AM
Najm Advocates Public Safety Having Vaccinated All Its Employees90Najm Advocates Public Safety Having Vaccinated All Its Employees ​ As a testament to its compliance with the regulations set forth by the Ministry of Human Resources and Social Development and the Ministry of Health outlining the necessary requirements for employees to return to the workplace, Najm for Insurance Services announces that it has vaccinated 100% of its employees against COVID-19, with the majority of them having received both doses of the vaccine and the remaining group scheduled to receive their second dose in the next phase. In parallel, the company has remained fully committed to adhering to preventative measures and safety guidelines at its headquarters and offices and during its field operations across 40 cities & governorates. Having consistently upheld top safety standards and implemented all necessary health protocols, Najm has demonstrated its keenness to ensure its employees’ and customers’ health and safety throughout the previous period. At the same time, the company has invested in restructuring and modifying its business model through achieving fully-integrated and comprehensive automation, providing seamless service delivery and advanced solutions for its operations while meeting its customers’ current and future demands. In his comment on this achievement, Najm’s CEO Dr. Mohammad AlSuliman stated, “We are truly proud that we have reached the highest level of vaccination coverage, especially that all our employees were very cooperative in promptly receiving the necessary doses of the vaccines approved for use within our beloved Kingdom. This initiative presents a clear image of Najm’s work environment which is distinguished for its high sense of national, social, and professional commitment. As such, it is an ideal representation of Najm’s work culture which prioritizes the well-being and safety of all its employees and customers while ensuring that they receive the products and services that they need even during the darkest of times. Reflecting that and bringing our values to life throughout the most challenging periods of the pandemic, we proceeded to make more investments that accelerated the progress of our comprehensive automation strategy, enhancing our work environment and upgrading the process of delivering all our services. As a result, we have successfully achieved full-blown automation and switched to providing digital insurance services, overcoming the barriers of lockdown restrictions and simultaneously ensuring compliance with social distancing measures.” Dedicated to promoting the auto insurance ecosystem in the Kingdom, Najm for Insurance Services continues to implement its strategy BASE by fixing and building the foundations of its business performance, enhancing the sector’s infrastructure, achieving wide-scale digital transformation, as well as elevating its customer experience to world-class standards. ​​ 9/14/2021 7:00:00 AM
Najm Earns ISO 27001:2013 Certification in Information Security Management89Najm Earns ISO 27001:2013 Certification in Information Security Management ​ Owing to its outstanding commitment and adherence to top information security management standards, Najm for Insurance Services achieves its ISO 270012013 certification from the globally-renowned RICI Company Ltd. Across industries, the International Organization for Standardization (ISO) sets the global standards for the best practices and excellence in business performance for all public, private or independent companies and businesses. For that purpose, numerous institutions that seek to maintain high quality standards and adhere to the relevant regulations and necessary guidelines turn to the independent RICI as it specializes in ISO management training, auditing, inspections, testing and certification. In addition to its robust system securing and protecting its digital infrastructure from any internal and external threats, Najm achieves official certification in a testament to the quality and effectiveness of its information security management. On this occasion, Najm’s CIO Engineer Abdullah bin Abdulrahman AlKhalaf commented, “Through its strategy, Najm has fully committed to enhancing auto insurance services, relying on its upgraded digital infrastructure which is backed up by one the most advanced IT systems to ensure it remains secure at all time. Aligned with the Kingdom aspirations, Najm’s efforts contribute to the goals of Saudi Vision 2030 to achieve digital transformation and expand its knowledge economy. By constantly running engaging workshops, Najm further ensures that its employees are always up to date on all the necessary details in information security and data management. Considering the company’s superior accomplishments in this regard, the ISO certification is well-deserved and culminates a long journey to achieve this level of global excellence.” Eng. AlKhalaf also reiterated that “Najm will continue to monitor and assess all risks involved in information security in line with its strategy to advance its digital infrastructure, maintaining its fair and neutral role that equally benefits all auto insurance stakeholders, and proving the effectiveness of its exemplary business model at the regional and global levels.” Notably, the achievement of the new ISO certification comes to confirm Najm’s steady progress after investing in a series of digital projects and tech-powered initiatives. Recently, Najm received a Tier-3 certification from Uptime Institute, a leading global organization for IT industry-leading standards, becoming the first insurance company in the Kingdom and the GCC countries to achieve this certification ​ 8/22/2021 7:00:00 AM

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Global Insurance Fraud Summit91Global Insurance Fraud SummitFraud_Summit https://spassetspre.najm.sa/NewsAssets/Fraud_Summit/Najm%20CEO%20Fraud%20Summit%20Final%20VD1%20(1)?d=w3fb3d2657a54421486dc07129bd09704
Najm organizes breast cancer awareness and free testing campaign93Najm organizes breast cancer awareness and free testing campaignbreast-cancer
Najm upgrades its skills to detect insurance fraud80Najm upgrades its skills to detect insurance fraudsas-milano
Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO92Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEONajm -App
Najm Advocates Public Safety Having Vaccinated All Its Employees90Najm Advocates Public Safety Having Vaccinated All Its Employees Najm_fortified
Najm Earns ISO 27001:2013 Certification in Information Security Management89Najm Earns ISO 27001:2013 Certification in Information Security ManagementISO
Najm readies its participation in the Umrah season88Najm readies its participation in the Umrah seasonUmrah
Najm declares readiness to launch field operations for Hajj season 1442 H87Najm declares readiness to launch field operations for Hajj season 1442 H Alhj-1442
Najm Racks Up Another Successful Social Initiative under its Program “Najm Al Kheer”46Najm Racks Up Another Successful Social Initiative under its Program “Najm Al Kheer”Najm Al Kheerhttps://spassetspre.najm.sa/NewsAssets/Najm%20Al%20Kheer/najm%20elkheer.vedio?d=wbc288739980444fb8846c5c0e573d59a
Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands Magazine85Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands MagazineGlobally
Najm launches WhatsApp for streamlined customer service83Najm launches WhatsApp for streamlined customer servicewatsapp-najm
Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCC84Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCCTier- III
Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 202148Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 2021Insuretek
Najm steers ‘Manafeth’ foreign vehicle insurance portfolio82Najm steers ‘Manafeth’ foreign vehicle insurance portfolioManafeth’
Najm inaugurates its new world-class data center34Najm inaugurates its new world-class data centerProd_New_DC
Najm launches new paperless accident service33Najm launches new paperless accident serviceProd_Paperless_Accident
Najm to gradually resume operations at all branches57Najm to gradually resume operations at all branchesresume- operations
Najm commends initiative by insurance companies to extend individual vehicle insurance policies56Najm commends initiative by insurance companies to extend individual vehicle insurance policiesextend-insurance
Najm records a 59% drop in traffic accidents in March 202051Najm records a 59% drop in traffic accidents in March 2020Najm records
Najm donates two million riyals in support of COVID-19 relief efforts81Najm donates two million riyals in support of COVID-19 relief effortstwo- million- riyals
TAQEEM and Najm launch the first phase of the minor damages electronic assessment system52TAQEEM and Najm launch the first phase of the minor damages electronic assessment systemTAQEEM &Najm
Najm adopts preventative measures against the novel coronavirus50Najm adopts preventative measures against the novel coronaviruscoronavirus
Najm’s CEO participates as guest speaker at IBIS 202049Najm’s CEO participates as guest speaker at IBIS 2020IBIS2020
Najm participates in the 5th International Traffic Safety Forum and Exhibition37 Najm participates in the 5th International Traffic Safety Forum and ExhibitionProd_Traffic_Safety_Forum
Najm participates in Saudi Arabia World Trade Forum47Najm participates in Saudi Arabia World Trade ForumWorld- Trade- Forum
Najm launches its 40th branch in Ar-Rass Governorate45Najm launches its 40th branch in Ar-Rass Governorate Ar_Rass
Saudi Arabia’s Najm and Bahrain Insurance Association conduct knowledge exchange meeting77Saudi Arabia’s Najm and Bahrain Insurance Association conduct knowledge exchange meetingNajm- and- Bahrain- Insurance
Najm signs Cooperation Agreement with UAE’s Saaed39Najm signs Cooperation Agreement with UAE’s SaaedProd_Saeed_UAE
Najm participates in the Global Insurance Fraud Summit in Barcelona79Najm participates in the Global Insurance Fraud Summit in BarcelonaBarcelona
Najm participates in Riyadh Season & Diriyah Season events76Najm participates in Riyadh Season & Diriyah Season eventsRiyadh- Season
Najm upgrades its skills to detect insurance fraud75Najm upgrades its skills to detect insurance fraudsas-najm
Najm launches awareness initiatives on Twitter in cooperation with insurance companies71Najm launches awareness initiatives on Twitter in cooperation with insurance companiesNajm -Initiatives
Najm organizes conference on its anti-fraud programs78Najm organizes conference on its anti-fraud programsanti-fraud- programs
Najm announces its plan for traffic safety in Hajj season 1440 AH74Najm announces its plan for traffic safety in Hajj season 1440 AHNajm- Hajj- Plan
Najm Participates in the Second “Women’s Car Accessories” Exhibition68Najm Participates in the Second “Women’s Car Accessories” ExhibitionCar -Accessories
Najm participates as Gold Sponsor at the 2nd Saudi Women Motor Show38 Najm participates as Gold Sponsor at the 2nd Saudi Women Motor ShowProd_Pinkish_Event
First Saudi woman appointed as traffic accident inspector with Najm70First Saudi woman appointed as traffic accident inspector with NajmFirst- Saudi- woman
Najm announces concluding its operations for the Hajj 2019 (1440 H) season with top traffic safety results72Najm announces concluding its operations for the Hajj 2019 (1440 H) season with top traffic safety resultsHajj -2019 -(1440 H)
Najm expands its traffic and insurance services to Uyaynah and Jubailah73Najm expands its traffic and insurance services to Uyaynah and JubailahUyaynah -Jubailah
Najm Launches Claim Receiving Service in Riyadh67Najm Launches Claim Receiving Service in RiyadhClaim -Receiving
Najm Inks Agreement with Road Security Streamlining Operations for Minor Accident65Najm Inks Agreement with Road Security Streamlining Operations for Minor AccidentRoad- Security
Najm receives Best Call Center in the Middle East Award66Najm receives Best Call Center in the Middle East AwardBest- Call- Center
Najm identifies the most prominent vehicle insurance fraud cases and calls for prevention69Najm identifies the most prominent vehicle insurance fraud cases and calls for preventioninsurance- fraud- cases
Najm Mitigates Fraud in the Insurance Sector64Najm Mitigates Fraud in the Insurance SectorNajm -Mitigates- Fraud
Najm a Platinum Sponsor at 5th Saudi Insurance Symposium offers productive solutions for sector’s challenges62Najm a Platinum Sponsor at 5th Saudi Insurance Symposium offers productive solutions for sector’s challenges 5th -Saudi -Insurance- Symposium
Ministry of Health honors Najm following the success of their Blood Donation campaign58Ministry of Health honors Najm following the success of their Blood Donation campaignMinistry of Health
Najm Launches its New Identity: Integration of Automation, Awareness and Customer Service60Najm Launches its New Identity: Integration of Automation, Awareness and Customer ServiceNew -Identity
Najm to Participate as a Strategic Partner at the Traffic Safety Conference63Najm to Participate as a Strategic Partner at the Traffic Safety ConferenceTraffic- Safety- Conference
Najm Launches Second Phase of "Insure It Right" to stress the importance of motor insurance54Najm Launches Second Phase of "Insure It Right" to stress the importance of motor insuranceInsure It Right
Najm Insurance Services Announces Appointment of Dr. Mohammad Alsuliman as New CEO59Najm Insurance Services Announces Appointment of Dr. Mohammad Alsuliman as New CEOElsuliman- ceo

 

 

Dr. Mohammed Al Sulaiman wins bronze medal for CEO of the Year category for the insurance sector10Dr. Mohammed Al Sulaiman wins bronze medal for CEO of the Year category for the insurance sector In recognition of his outstanding contributions, Najm CEO Dr. Mohammad Al Suliman was awarded the 2020 Silicon Valley organization (SVUS Awards) bronze medal for CEO of the Year category in the insurance sector. This accolade forms one of 11 awards handed by the Silicon Valley Organization to extraordinary leaders and managers who make remarkable accomplishments in their fields. It is also awarded to professionals who develop noteworthy short- and long-term strategies for their companies, and also recognizes organizations and individuals driving industry standards forward throughout various sectors. Dr. Al Suliman received the award during the 8th edition of the SVUS awards ceremony, where he was honored for his leadership in achieving a comprehensive strategic transformation and accomplishing a digitalization rate of 95% across all Najm’s services during the COVID-19 pandemic. Najm had played a key role in implementing the Saudi Arabian government’s directives during the pandemic through adopting the highest precautionary measures aimed at easing the repercussions of the outbreak. It swiftly augmented its digital capabilities and offered its services via digital channels by utilizing an advanced digital infrastructure capable of accommodating advanced big data systems. Moreover, to maintain social distancing measures, Najm adopted automation throughout its offerings and services by implementing remote management under the diligent supervision of the Saudi Arabian Monetary Authority and the General Department of Traffic. On this occasion, Dr. Al Suliman expressed his gratitude for receiving the prize, stating “I am honored to be selected as the recipient of this prestigious award, which reiterates the success achieved by our strategy shaped in line with the Saudi Vision 2030.” He added “This success would not have been possible without the joint efforts of Najm’s team which responsibly adopted the highest preventative measures during the novel coronavirus outbreak, and implemented the necessary measures needed to navigate through this unprecedented crisis.” This recognition sheds light on the utmost professionalism and expertise enjoyed by Dr. Al Suliman, who previously led several development projects in telecommunications, investment, and finance sectors in the Kingdom and beyond. He was an active participant in renewing and developing numerous work strategies, and had held a number of leadership positions, most notably the Vice President of Corporate Development at the Saudi Telecom Company, Vice President of Operations and Support Services at the Arabian Investment Company, Business Development Director at Jadwa Investment, President of Investment Systems at the Arab National Bank, and other esteemed positions in Saudi Arabia, Kuwait, and USA. Dr. Al Suliman holds a PhD in Strategy and IT Management from Peter Drucker Business School, a Master’s Degree in Information Systems and Technology from Claremont Graduate University in the US, and a Bachelor of Science in Management of Information Systems (MIS) from King Fahd University of Petroleum and Minerals in the Kingdom of Saudi Arabia. - Ends - ​ ​
Najm for Insurance Services’ campaign “Don’t Stop Their Life” named best marketing campaign at the International Finance Awards9Najm for Insurance Services’ campaign “Don’t Stop Their Life” named best marketing campaign at the International Finance Awards Najm for Insurance Services has announced its winning of the Most Innovative Marketing Campaign in the insurance sector award at the International Finance Awards, in recognition of its “Don’t Stop Their Life” awareness campaign launched in December 2019. The pioneering campaign was implemented under the supervision of the Saudi Arabian Monetary Fund (SAMA) in cooperation with the General Department of Traffic and a number of relevant entities, most notably the Ministerial Committee of Traffic Safety, all of which contributed largely towards the successful execution of the campaign and Najm’s winning of the prestigious global award. Commenting on this achievement, CEO of Najm Dr. Mohammad Al Suliman said “Granting Najm this accolade is a testament to the remarkable success it accomplished alongside its partners in raising traffic culture awareness in Saudi Arabia and encouraging motorists to adopt traffic safety practices and commit to obtaining insurance policies for their vehicles. Those efforts contribute to a main component of Saudi Arabia’s Vision 2030 regarding enhancing the quality of life for citizens and residents by augmenting traffic safety”. He added that the “Don’t Stop Their Life” campaign was launched as part of a rigorous marketing strategy designed with ambitious targets and implemented in liaison with numerous media outlets and government and private entities that supported the campaign in making a big impact and reaching the largest possible audience throughout the Kingdom. Moreover, Dr. Al Suliman described the award as an added incentive that urges Najm to double its efforts towards instilling a traffic safety culture and enhancing the Kingdom’s ranking in regional and global traffic safety indicators, and ultimately achieving safer roads in the Kingdom - the main target Najm and its partners aspire to achieve. Notably, the International Finance Awards are handed to top performing companies and organizations. They encompass a number of categories such as the Most Innovative Marketing Campaign in the insurance sector which was seized by Najm this year. ​​​​​​ ​ ​
Najm’s accomplishments recognized by an award from “International Business” 11Najm’s accomplishments recognized by an award from “International Business” Najm for insurance services has announced that its Chief Executive Officer Dr. Mohammad Al Suliman was named Best CEO within the insurance category for 2020 by International Business magazine. Najm's recognition came to honor a series of accomplishments it attained during 2020, thanks to valued contributions around-the-clock by its entire team, led by Dr. Al Suliman who oversaw a number of operational transformation and customer service schemes, most notably the automation of services and their high accessibility via AI technologies pertinent to the standards listed by International Business magazine. Commenting on this prestigious acknowledgement, Dr. Al Suliman described it as an international recognition honoring the diligent efforts contributed by Najm team, supported by the Saudi Central Bank (SAMA) and in cooperation with Najm's partners within the insurance sector, most prominently The General Department of Traffic and insurance companies. He added “This accolade comes to reiterate our commitment towards achieving the targets of Vision 2030 aiming to raise the Kingdom's global competitiveness through progressive and world-class insurance services that enhance the quality of life in the Kingdom." Moreover, Dr. Al Suliman underscored the significance of the award which comes at a time of unprecedented challenges imposed by the novel coronavirus pandemic in 2020, which further acknowledges Najm's capabilities as a Saudi entity capable of overcoming imposed hurdles and achieving success. ​
Najm Earns ISO 27001:2013 Certification in Information Security Management22Najm Earns ISO 27001:2013 Certification in Information Security Management ​ Owing to its outstanding commitment and adherence to top information security management standards, Najm for Insurance Services achieves its ISO 270012013 certification from the globally-renowned RICI Company Ltd. Across industries, the International Organization for Standardization (ISO) sets the global standards for the best practices and excellence in business performance for all public, private or independent companies and businesses. For that purpose, numerous institutions that seek to maintain high quality standards and adhere to the relevant regulations and necessary guidelines turn to the independent RICI as it specializes in ISO management training, auditing, inspections, testing and certification. In addition to its robust system securing and protecting its digital infrastructure from any internal and external threats, Najm achieves official certification in a testament to the quality and effectiveness of its information security management. On this occasion, Najm’s CIO Engineer Abdullah bin Abdulrahman AlKhalaf commented, “Through its strategy, Najm has fully committed to enhancing auto insurance services, relying on its upgraded digital infrastructure which is backed up by one the most advanced IT systems to ensure it remains secure at all time. Aligned with the Kingdom aspirations, Najm’s efforts contribute to the goals of Saudi Vision 2030 to achieve digital transformation and expand its knowledge economy. By constantly running engaging workshops, Najm further ensures that its employees are always up to date on all the necessary details in information security and data management. Considering the company’s superior accomplishments in this regard, the ISO certification is well-deserved and culminates a long journey to achieve this level of global excellence.” Eng. AlKhalaf also reiterated that “Najm will continue to monitor and assess all risks involved in information security in line with its strategy to advance its digital infrastructure, maintaining its fair and neutral role that equally benefits all auto insurance stakeholders, and proving the effectiveness of its exemplary business model at the regional and global levels.” Notably, the achievement of the new ISO certification comes to confirm Najm’s steady progress after investing in a series of digital projects and tech-powered initiatives. Recently, Najm received a Tier-3 certification from Uptime Institute, a leading global organization for IT industry-leading standards, becoming the first insurance company in the Kingdom and the GCC countries to achieve this certification. ​​
Najm receives Best Call Center in the Middle East Award16Najm receives Best Call Center in the Middle East Award Najm for Insurance Services has celebrated receiving the ‘Best Call Center in the Middle East Award’ within the emergency category, which was announced during the Middle East Call Center Conference and Exhibition conducted in Dubai on the 16th and 17th of April 2019. Najm was awarded following a close competition among various regional companies from different sectors, which reiterates Najm’s outstanding efforts in providing quality customer services to support its new corporate strategy launched earlier this year. Commenting on this recognition, Najm’s Chief Customer Officer Mr. Sattam Alhozami stated that the award confirms the development and successes accomplished by Najm, in addition to highlighting its continuous commitment towards achieving further growth and excellence. Najm’s new corporate strategy focuses on adopting automation throughout its services to make them more accessible to clients and support the company’s transparency approach in dealing with various entities. Najm had also recently established a 24-hour customer service center managed by a qualified and skilled Saudi team. The center utilizes the latest technologies to receive traffic accident reports, attend to customer inquiries, and direct traffic investigators to accident sites ​​
Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 202117Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 2021 In a display of its commitment to world-class excellence, Najm for insurance services took part in the third edition of the Insuretek Middle East 2021 conference held on Wednesday June 9, 2021 at the Dusit Thani hotel, in Dubai. Earning one of the Golden Shield Excellence Awards in insurance for 2021, Najm was granted the “Leading Claims Manager of the Year” award. Discussing the company’s strategy and pivotal role in leading the development of insurance services in the Kingdom through a digitally-integrated system, Najm’s CEO Dr. Mohammad AlSuliman delivered a thorough formal presentation under the topic “Tapping Digital Opportunities for a Future-ready Insurance.” He further indicated that “in cooperation with the insurance ecosystem, Najm pursued a new strategy that led the auto insurance sector in the Kingdom to blaze a trail in the industry, ensuring that all stakeholders equally benefit through a neutral and non-discriminatory approach. Being supervised and supported by the Saudi Central Bank (SAMA) and in constant coordination with General Department of Traffic, the strategy entailed integrating automation and AI and adopting big data analysis technologies which boosted the quality of insurance data and its accuracy. Aligning with Saudi Vision 2030, Najm is keeping pace with the Kingdom’s wide-scale digital transformation after launching its strategy BASE which is aimed to enhance the sector’s performance levels and its services. As it rests on two major pillars, BASE covers, first, fixing and building the foundations by improving business performance and, second, growing the core to streamline the customer experience.” With reference to the cutting-edge Telematics technology, Dr. AlSuliman explained how the company will soon acquire such capabilities to exchange, store and process data through Telematics devices in an initiative that will immensely contribute to Najm’s complete digital transformation and automating all its services by relying on big data. As for Najm’s anti-fraud efforts, he pointed out that Najm has made a tremendous contribution to mitigating insurance fraud over the past period and reducing fraud cases significantly, uncovering numerous confirmed cases worth more than SAR 82 million. He then reiterated that “development covered field system services and advanced methods of responding to the customers’ claims. Some of the top solutions provided by the company for this purpose is Najm App that considerably elevated the quality of service for customers, particularly in terms of response time, in addition to the new IVR service which offers advanced call services, and automating more than 95% of the services through the company’s digital platforms, delivering an array of products and services such as forwarding the data of insurance documents to the National Information Center (NIC), providing online discounts based on the customer’s insurance record, and receiving claims digitally. Such developments have coincided with a complete transformation in insurance services, changing the approach of gaining revenues from traffic accidents and their percentages to the extent of traffic and general safety that insurance can uphold. In other words, as the rate of adherence to the insurance document rises, revenues continue to grow and at the same time insurance costs drop overall ​​
Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands Magazine19Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands Magazine A testament to its pioneering position and outstanding performance in the Saudi insurance sector, Najm for Insurance Services has earned multiple awards for “Best CSR Insurance Company” and “Excellence in Innovative Operational Implementation” in the Kingdom of Saudi Arabia for 2021. Outperforming several highly competitive entrants, Najm received the awards from the leading UK-based Global Brands Magazine in recognition of its achievements. Setting an example with its robust corporate social responsibility practice, Najm has avidly and continuously spread the necessary awareness around traffic safety and numerous social issues. Investing in significant CSR programs, it led a number of award-winning Kingdom-wide campaigns in partnership with relevant authorities. As such, Najm’s efforts advocating for a safer society have culminated in achieving the well-earned award of the “Best CSR Insurance Company.” In parallel, Najm’s CEO Dr. Mohammad Al Suliman won the “Excellence in Innovative Operational Implementation” award, standing out with his exemplary leadership and unique vision among highly accomplished CEOs who contested the award. In pursuit of the highest quality service and top performance, Dr. Al Suliman has successfully steered Najm’s strategic plans and operations towards excellence, solidifying its pivotal role in promoting the insurance industry across the Kingdom. Commenting on this hallmark achievement, Najm’s CEO Dr. Mohammad Al Suliman stated, “Achieving this level of success and acclamation is first and foremost owed to the continuous efforts of our staff members who played a key role in streamlining our business operations uninterrupted despite the challenges of the time, in addition to their valuable dedication towards our corporate social responsibility programs.” He further indicated that “in line with its BASE strategy, Najm leads the insurance sector in digital transformation and receives global recognition in the process, for its accomplishments and its impactful contribution to Saudi Vision 2030. Striving to better serve its mission as the epicentre of the motor insurance value chain, Najm lives up to its reputation, achieving globally-recognized CSR performance and technological advancement in organizing and developing the motor insurance industry in the Kingdom.” Notably, Najm has continued to integrate advanced technological solutions into its services, namely the latest IVR and Whatsapp services, aiming to ensure a seamless user experience. Through its commitment to innovation and exceptional service delivery, the company takes its customer experience to the next level and creates a more engaging environment for its customers ​​
Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCC20Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCC Najm for Insurance Services has been awarded the Tier III Certification of Constructed Facility (TCCF) by Uptime Institute, the leading global source for data centers tier certification. Najm is currently the only company in the insurance field to have such accreditation in the Kingdom of Saudi Arabia and the wider GCC region. The certification was awarded to Najm Main Data Center Riyadh, following a rigorous inspection of the facilities and operations by Uptime Institute experts from the United States and the United Kingdom upon its completion in November 2020. Najm had already earned the Uptime Institute Tier III Certification of Design Documents, a prerequisite for the construction certificate, which ensures the facility is compliant with the high standards of service availability and continuity. Commenting on this accolade, Najm CEO Dr. Mohammad AlSuliman stated that this certification reflects Najm’s continued investment in infrastructure upgrades and its commitment to advance digital readiness, supporting its role as the backbone of the motor insurance sector, in line with the general direction of the Saudi Central Bank (SAMA) and the digital transformation goals of Saudi Vision 2030. On his part, Senior Vice President for Information Technology, Mr. Abdullah Al Khalaf said “Our new certified Data Center will add value to our operations and enhance Najm’s technical resilience, thus increasing the availability of our services to insurance companies and individual users, and enabling us to expand our portfolio with more digital services.” In line with the certification, Najm, the award-winning enterprise for developing the Saudi motor insurance ecosystem, announced that it is applying the latest technologies to enhance and fully automate its services portfolio, and underpin a new era of digital Solutions, taking a fresh approach in visualizing its future operations. ​
Najm attains series of international awards throughout 202021Najm attains series of international awards throughout 2020 ​ In recognition of its diligent efforts in successfully launching and implementing a series of marketing and awareness campaigns, and due to the outstanding automation results it achieved across its services, Najm for Insurance Services was awarded a series of global accolades throughout 2020. Those accolades include the “Best Customer Service Provider for Non-Life Insurance in KSA” award from the International Finance Awards, and the “Best Marketing Campaign for the Insurance sector award” honoring its “Don’t Stop Their Life Campaign”, and the Best Customer Service Non-Life Insurance Company in Saudi Arabia from Cosmopolitan The Daily Business Awards. Najm also won the “Most Innovative Marketing Campaign in Saudi Arabia’s Insurance Sector for its “Amn Taslam” campaign from International Business Magazine Awards, and the Uptime Institute Tier III Design Certificate, which recognizes its infrastructure’s fulfilment of the highest standards and requirements as per best world practices. Such recognitions are testament to Najm’s success following its adoption of world-class standards set by regulators for every global sector, where Najm stood out within customer service and operational service aspects, particularly during the COVID-19 outbreak period. Its excellent performance further instilled Najm’s role in accomplishing the targets of Vision 2030 regarding enhancing the quality of life via improved insurance services, in addition to enhancing the operational and financial performance of the sector to become a key player in boosting the Kingdom’s diversified non-oil economy. At the customer service level, Najm amplified its communications channels to achieve effective communications with its clients throughout the week and around the clock. Najm also provided a plethora of programs and services such as the “NCD” service which offers clients enjoying a claims-free record with discounts up to 60%. On the marketing front, Najm accomplished much of its marketing strategy objectives for the “Don’t Stop Their life” campaign launched by the Saudi Central Bank (SAMA) in liaison with the Najm, the General Department of Traffic, and insurance companies, in aims to raise awareness and educate motorists and vehicle owners on responsible and safe driving, and encourage them to adopt safe driving practices, in addition to measuring the impact of the campaign in creating safe driving habits. Through numerous media channels including audio visual and print outlets, Najm was able to offer a rich and direct educational content that contributed in promoting the importance of insuring vehicles in protecting society and individuals and its effect on insurance prices, as well as connecting it with road safety - all criteria that earned it the Most Innovative Marketing Campaign Award from International Business Magazine. Moreover, Najm bagged the Uptime Institute Tier III Design Certificate thanks to its outstanding achievements on the digitalization front, where it successfully automated 95% of its services, becoming one of the best insurance companies globally in this regard. This success was mostly prominent during the novel coronavirus lockdown period during which Najm offered a range of electronic service via its mobile application, providing clients with easily-accessible digital services that enhanced their experiences, and Najm.net, a central database system for uploading insurance policies issued by insurance companies. Najm also participated in several initiatives such as the two-month insurance policy deadline extension for individuals’ vehicles, and insurance service awareness campaigns implemented in cooperation with insurance companies. Over the coming phase, Najm will work on achieving further traffic safety awareness through supporting several initiatives supported by the Saudi Central Bank (SAMA) in partnership with the General Department of Traffic, which will result in devising extended awareness campaigns that aim to reduce traffic accidents and promote the vitality of insurance, in addition to seeking the highest levels of customer satisfaction on par with the best global standards. ​​

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